Terms & Conditions

1. Introduction

These Terms and Conditions cover the lawn mowing services provided by Kiwi Creative Studios Limited, trading as The Lawn Brigade (“we”, “us”, “the Company”) to our customers (“you”, “the Customer”). By booking or using our services, you agree to these terms.

2. Service Description

The details of your service — how often we come, what’s included, pricing, and the areas we cover — are set out separately in your service description or quote. Please refer to that for anything specific to your job.

3. The Crew

“The Crew” means the people who carry out services on our behalf — our staff and any contractors we send to your property.

4. Payment Terms

• How to pay: Bank transfer, cash at the time of service, or credit/debit card on request.
• When it’s due: Payment is due once each job is finished. We’ll email you an invoice.
• Currency and GST: All prices are in New Zealand Dollars (NZD) and include 15% GST.
• Bank transfers: Our bank details are on your invoice. Please use your customer account number as the reference.
• Deposits: Some larger jobs may need a deposit before we start. We’ll let you know in advance if yours does.

5. Late Payments

• If we haven’t received payment within six days of the due date, a late fee of $10 per week applies. This covers the genuine cost of chasing and administering overdue accounts.
• We may pause future services while an account is unpaid.
• After 10 weeks, an outstanding balance may be passed to a collections agency. Any collection costs will be added to what you owe.
• We’ll send reminders by email and text. If we don’t have those on file, we’ll reach you by phone or another means.

6. Quality and Your Consumer Rights

We take pride in our work and want you happy with it. If something isn’t right, tell us within a reasonable time and we’ll come back and put it right.

Nothing in these terms limits your rights under the Consumer Guarantees Act 1993. Our services will be carried out with reasonable care and skill, and where the Act requires it, you’re entitled to a remedy.

7. Cancellations and Ending a Service

• Standard cancellations: No fee if you cancel more than 48 hours before your scheduled service.
• Short-notice cancellations: A fee of 50% of the service cost applies for cancellations within 48 hours. This covers our administration and lost revenue, as the slot often can’t be filled at short notice.
• Deposits on large jobs: Non-refundable if cancelled with less than five days’ notice.
• Ending a recurring service: For ongoing (e.g. weekly or fortnightly) services, either of us can end the arrangement by giving the other reasonable notice — at least seven days before the next scheduled visit.

8. Changes You Request

If you ask to change your schedule or the scope of a job, this may affect the price. We’ll confirm any change in cost with you first.

9. Weather and Site Conditions

For everyone’s safety and to protect your lawn, we may reschedule if conditions are unsafe or unsuitable — for example heavy rain, storms, or waterlogged ground. Rescheduling for these reasons isn’t treated as a cancellation by either of us, and no cancellation fee applies.

10. Liability and Insurance

• We take care on your property. You’re responsible for making sure the site is safe for The Crew to work — see “Your Responsibilities” below.
• You agree to indemnify us against claims or damage that arise from an unsafe site, undisclosed hazards, or hazards you were responsible for telling us about but didn’t. This does not cover loss or damage caused by our own negligence.
• Details of our insurance cover are available on request.

11. Your Responsibilities

Please make sure we can access the property and that the area is ready — clear of debris, animal waste, and any hazards — before we arrive.

12. Drones and Photography

• Drones: We may fly a drone to survey your property for a quote and for marketing. By agreeing to these terms you give us permission to do this, and you confirm you own the property or have the owner’s authority to allow it. You indemnify us against claims arising from permission you weren’t authorised to give. We operate drones in line with Civil Aviation Authority rules (Part 101).
• Photos and video: We may use images or footage taken during a job to show completed work, for reporting, and for marketing.

13. Privacy

We collect personal information — like your name, contact details, and any drone or photo footage — to provide and improve our services. We handle it in line with the Privacy Act 2020, don’t sell it, and only share it where needed to run our business (for example, a payment provider or collections agency). You can ask to see or correct the information we hold about you at any time by reading our full Privacy Policy or contacting us.

14. Proud Employer of Fire and Emergency Volunteers

We’re proud to support Fire and Emergency volunteers. The Crew may be called to an emergency while working. If that happens, your service may be delayed or rescheduled — and we’ll get it done again as soon as we can. Thanks for your understanding when the siren goes.

15. If Something Goes Wrong (Complaints)

If you’re not happy with anything, please tell us first — email amai@thelawnbrigade.nz or call 0800 111 MOW. We aim to respond within five working days and to sort most things out with a quick conversation. If we can’t resolve it that way, see the next clause.

16. Force Majeure

We’re not liable for delays or failures caused by things outside our control, such as natural disasters or emergencies.

17. Jurisdiction and Disputes

These terms are governed by New Zealand law. We’ll aim to resolve any dispute through discussion first, and otherwise in line with New Zealand legal standards.

18. Changes to These Terms

We may update these terms from time to time. Any changes apply to future services, and we’ll let you know by email before they take effect.

19. Severability

If any part of these terms turns out to be unenforceable, the rest stays in force.